Refund and exchange policies
15 Days Returns or exchange.
You have 15 days to make a refund/exchange request after your order has been delivered.
Refunds
What are the conditions for returning an item?
1-If the item you have received is damaged, defective, or not as described on the website, you
will receive a full refund along with any shipping fees applied.
2-If the item is not your size, the item will be only eligible for exchange, shipping fees will be
applied.
3-Proof of purchase (order number, invoice, etc).
4-Refund method that you would like and the necessary information associated (bank account
number, etc.).
Note: Remember to send back all items including the free promotional items that came with
the purchase. If forgotten, the return will not be accepted.
Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund
method.
After 15 days, we will not be able to accept returns.
Please follow the instructions below for refunds/exchanges
1. Email our customer service department at info@cobrakimonos.com and write down the invoice
number.
2. Pack the item in its original packaging.
3. All items must not be worn, washed, or used in any way, or exchange will not be approved.
4. Send back the items to the following address:
Shorages (Launch Warehousing LLC).
UAE, Dubai, Al Quoz Industrial Area 4
Telephone: 0567487954
Attention: Cobra kimonos FZ LLC